I got what they call "escalated" at least twice. I feel so important!
Problem: Ask Comcast Escalation
chat id : f26ccc60-d89b-49cd-aebf-c230efa61e0b
Problem : Ask Comcast Escalation
Anthony Miksak > Ask Comcast Escalation
Mark > Hello Anthony Miksak, Thank you for contacting Comcast Live Chat Support. My name is Mark. Please give me one moment to review your information.
Mark > How are you doing today?
Anthony Miksak > I have signed up (some time ago) for automatic payments, and have requested paper statements. It appears that I now own for two months, and that automatic payments are not being posted. Can you please check on this?
Anthony Miksak > I meant to write "I now owe..."
Mark > I see here that you signed up for automatic payments and it is not yet activated and now the account is past due.
Mark > I understand the trouble that this has caused you and I want you to know how sorry I am for the inconvenience. As your service representative today, I want you to know that your satisfaction is of my topmost priority and I assure you that we can resolve this issue together on this chat.
Mark > May I have the account number please.
Anthony Miksak > ok
Anthony Miksak > (snip snip snip)
Mark > Thank you.
Mark > Let me check this out for you Anthony.
Mark > Please give me a moment while I am pulling up the account.
Mark > While waiting, let me share with you a great Comcast feature. Have you heard of THE top TV destination on the Web? That's Fancast, dedicated to celebrating television by giving fans instant access to an extensive video collection of television shows, movies, trailers, and clips, so you can tune-in, catch-up, and chat about your favorite programming. Fancast also offers comprehensive editorial and blog coverage with in-depth recaps and analysis on what's hot and happening everyday in the world of television and entertainment. Want to start watching now? Go to http://www.fancast.com
Mark > Thank you for waiting.
Mark > Let me review on the account information carefully. Please standby.
Anthony Miksak > no problem...thank you
Mark > Thank you for waiting.
Mark > Anthony, may I ask when did you register for automatic payment?
Mark > Activation would usually take 30-45 days Anthony.
Anthony Miksak > not certain... probably 2-3 months ago.
Anthony Miksak > I'm going to find a previous bill...
Anthony Miksak > I have three bills here. On Jan 4 I talked with a comcast rep and paid my bill by Amex. Then I noted on the next bill dated Feb 19 "we are set up for auto payments" and now on the current bill it appears we are NOT set up correctly... Does this match what you are seeing?
Anthony Miksak > I think 3-45 days have passed. What should I do now?
Mark > I apologize for the inconvenience Anthony. I would like to escalate this chat to our Internet Support.
Anthony Miksak > 30-45 days
Mark > PLease stay on the line.
Anthony Miksak > OK
Mark > Please wait, while the problem is escalated to another analyst
Tiwanna > Hi. How are you today?
Anthony Miksak > hello... a bit frustrated... can we please get this resolved?
Tiwanna > Analyst has closed chat and left the room